Questions about Our Catalog

For questions about our store and catalog...

1. Can I visit you?

• We are an online Catalog only. There is not a place to visit or a paper catalog.

2. Can you send me a swatch?

• Unfortunately, we are not the manufacturer so swatches are not available.

3. How long before my wedding should I order?

• Remember, if you choose to order your dresses online this is a mail order business. Traditionally, mail order items can take up to 30 days to ship. Typically, we ship much faster and your items arrive in about a week however its always a good idea to take into consideration the time you may want to try on your dresses and see if they suit you. We will accept a wear date by which you can have you items delivered, however, think about your schedule and what you may need to do to make sure everything is suitable to your time frame. We recommend to buy your dresses about one to two months in advance but think about how this fits your schedule. Should you find a garment you have your hear set on, we recommend you order as soon as possible. All our inventory is subject to availability from the manufacturer and can change without notice.

4. If an item is marked back order how long does it take to be in stock?

• All items are subject to availability by the manufacturer. Typically items arrive in 7days from the time we order a restock, however, it may take longer. We recommend that if you see a back ordered item and you have a time sensitive order you contact us for information.

5. I see a sale or clearance dress on back order. How long will it take to come it?

• Unfortunately, if you see a marked down dress it is because it has been discontinued by the manufacturer. We can no longer order these dresses. Our stock charts will tell you how many pieces of each size are available however any item that is sold out will say back ordered on every dress including clearance dresses. Please do not order a back ordered size on a marked down, sale, or clearance dress. You can tell a clearance, sale, or discontinued item by the red slash through the original price. If you accidentally order on of these sizes your order will automatically be canceled and some one will contact you.

6.How are you able to provide such low prices for high quality designer dresses?

• We deal directly with American companies and have years invested in relationships with manufacturers while negotiating the best deals. You will not find our prices at any of your wedding bridal stores.

7. Where are your items made?

• 95% of our inventory is made in America from some of the highest quality dress makers in the world. We are able to provide you with garments sold at top line bridal shops.

8. Will my dress look exactly like the picture?

• 99% of our photos are stock photos given to the manufacturer. You will receive the same style and cut that the manufacturer has made to go along with the stock photo. The customer must realize that every monitor may show a different shade or brightness of color. Dresses can also vary in dye lot, embellishments, ribbons, and measurements. The customer must realize that if a specific shade or detail is necessary it may be a better idea to order your garment in a boutique where you can hold it and feel it in your hand. We will do our best to catch any detail variation and list it in the description, however, manufacturers can change details with out notice and we are not responsible for these detail changes. We will happily accept a return for any garments that a customer does not wish to keep for any of these reasons, however the return policy does apply under these circumstances. If you are ordering dresses for the same wedding party you must order them together to ensure similliar dye lot.

If you have any other questions feel free to contact us at sales@flowergirlprincess.com