Questions about Returns

For complete details on what to expect in making a return please visit our returns policy

1. How do I send my package back to you?

• Our return address is FlowerGirlPrincess, P.O. Box 11151 Waterbury, CT 06703

2. If my garment is damaged what do I do?

• We carefully inspect all of our garments before we ship them to you to make sure they are free of damage, tears, or marks. Should you find something on your garment that you feel is damaged you must contact us within 24 hours of delivery of your item. If you notify us immediately we will replace your item free of charge. We recommend you open your package as soon as you receive it. We will not accept any damaged returns after 24 hours of delivery.

3 Which items can not be returned?

• Hairpieces, underwear, socks, sashes, and accessories can not be returned. Also, clearance, sale, discontinued or items marked down can not be returned for any reason. Items can not be returned if they are on clearance even if the items were purchased while not on clearance. The customer understands that these item are final sale. Overnight express orders can not be returned for any reason. Garments with a request date less than 7 days of the time you placed your order are not eligable for return. If you placed a wear date with your order you must return the dress before your wear date has passed.

4. How long do I have to decide if I want to make a return?

• We accept returns for eligable items up to seven days from the date you receive your order. You can send your order back for any reason that you like, however you must submit a Return Merchandise Authorization Form with this seven day time window. We do not accept any returns for any reason for RMAs submitted after this time.

5 Why was my return refused?

• Oh no! We don't want to refuse anyone's return! However, if your name or order number is not on the box we do not know who the package is from and we will not know it is yours. Please double check and make sure that your order number and name is on the box. That's why is states on our returns page to write your rma on 3 sides of the box. Of course we will not refuse it if you only write it once and we see this. However, the reason we state this is to ensure we dont over look your rma if it is not written clearly or large enough. We want to process your order as quickly as possible.

6. How will my refund be sent?

• Refunds can only be sent to the credit card that issued the payment. If the credit card used for the order is lost or stolen or otherwise unavailable we will either send back the return or offer a store credit minus the shipping and restocking fee.