Do you have a shipping question?

For shipping details and prices please visit our shipping page or see if your question is answered here.

1. Where do you ship?

• We ship both domestic and international. If you are outside the US, UK, or Canada please email us for inquiry.

2. How will my package arrive?

• Your package will come by United States Post Office. Please make sure your shipping address is listed as deliverable by your local post office.

3. How can I track my package?

• Once we have printed your shipping label we will email you with your tracking information. You can track your package from our site here or at USPS.com. If you don't still have your email with your tracking number you can find it by logging into your account by clicking the order status button at the top of the home page.

4. Where is my free shipping?

• All orders inside the United States that total over $100 are entitled to free shipping. If your order does not total over $100 there is a shipping fee. If you are outside the United States there is a shipping fee.

5. Do I need to sign for a package?

• It is not necessary to sighn for a package. However, if you want to make sure you do have signature confirmation, please request it at the time of your purchase. If you are in a busy or community location are your local post office may reserve the right to require a signature before dropping it off to you.

6. My item says delivered but I don't have it. What do I do?

• Once an item has been scanned by the post office as delivered it is documented that your order has reached you. We can try to help you by locating your package, however, please be careful that your item is being delivered to a safe location away from foot traffic. If you feel that your item is not safe being left at its delivery address please ask for a signature confirmation.

7. I have a tracking number but the information is not provided at the website. Why?

• We may print your shipping label at any time during the processing period. You will receive this message immediately, however, you item is marked in the shipping department. Your item will not begin the shipping process until it is scanned in. USPS updates its electronic information each night. Please check back later in the evening for an update. You will need to wait until your shipping label is updated before you can read your information. Once in a while the labels are not scanned properly if this if this is the case please call us. We will be happy to assist in making sure you can track your package.