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Exchanges
Steps to make an exchange:
1: Fill out an RMA within 7 days of receiving your order.
2: Print out your Email that you received in response to your RMA. Write your RMA number and add it with your return.
3: Make sure you CLEARLY write your last name and rma number on the outside of the box.
4: Send us your return.
5: You may now place a new order online. Once we have received your original order we will process a refund minus shipping fees.
Returns
We want you to be happy with your purchase and the we will try to work quickly to ensure all store stock is available for your needs.You may return items with the following conditions for an exchange or credit. Return merchandise must meet the following guidelines:
1. To request a Return Merchandise Authorization number (RMA) you must fill out the RMA form located here within 7 days of receiving your order. Do not ship a package without receiving a return confirmation.
2. Overnight express orders are not eligible for return. Any items ordered with a request of a delivery date of less than 7 days from the time the order is placed is not eligable for return. Only orders shipped ground mail or 3 day service may be returned.
3. Please ship packages back within 2 days of receiving your RMA number. This does not mean we need to receive it within 2 days. It only must be post marked within 2 days.
Merchandise must be in its original condition as shipped to the customer.
Merchandise must have the original tag attached.
Merchandise must be accompanied by the original packaging, including hangers, coverings and or any similar accessories.
All returned item(s) are thoroughly inspected for any signs of being worn, including smoke, food odor, and pet hair. If inspection fails or an item is returned past our 3 day policy, it will be sent back to the customer at customer expense and the transaction will be deemed final sale.
4. Headpieces, tiaras, and undergarments may not be returned.
5. Clearance items, discontinued, sale items, all special order items are deemed final sale.
6. Items may not be refused once they are ordered. Refused orders will forfeit the buyer credit and will be reshipped to the buyer at an additional charge to the buyer.
7. Orders can not be cancelled once they are ordered. You must receive the order and proceed with a return.
8 Refunds: If you receive free shipping and choose to return an item, the shipping cost will be deducted in the refund amount. Shipping costs typically range from $11.00 - $20.00 depending upon your location and order size. To avoid unnecessary returns and delays, please measure your child and order the correct size. If you are in doubt always go bigger. Always choose a size 1-2 inches larger than the child. We are not responsible for manufacturer size charts that do not exactly match the garment. Additionally: there is a 15% restocking fee deducted from the refund amount.
The way we handel returns allows us to guarantee the lowest possible prices available to you online. Please keep in mind that we provide our customers with the promise that their items are new directly from the manufacturer. As a buyer we do not want to order dresses for a special occasion that have been used and possibly washed several times before we receive it. By keeping our return policy fast and fresh we guarantee your items arrive to you in the best quality.
Copyright: FlowerGirlPrincess reserves the right to all images and articles as property of flowergirlprincess.com
Charge backs: We take credit card fraud very seriously. If you do not have authorization to usa a credit card do not purchase from our store. We will prosecute with both federal and local authorities. Any charge backs filed due to failure to read our policy or a break in the service agreement will be disputed with the credit card company and reported to the credit reporting agency. Additionally, all charge backs filed falsely as decided after the credit card company investigation will be administered an additional $30 fee. All fees and losses to flowergirlprincess will be forwarded to collections. FlowerGirlPrincess reserves the right to deem all or any sales final.
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